We value every customer’s shopping experience and are committed to providing high-quality bedding and home furnishing products. If you encounter any problems after receiving your goods, please read the following return and refund policy.
- Return Request Period
Customers can request a return within 14 days of receiving the goods.
Return requests submitted after the deadline may not be processed.
- Returnable Conditions
To ensure smooth return processing, returned goods must meet the following conditions:
Unused and unwashed
Goods in their original condition
Does not affect resale
Intact packaging
Please contact us for assistance before requesting a return.
- Non-Returnable Items
The following situations may not support returns:
Damage not caused by quality issues
Exceeding the return request period
Missing original packaging or accessories
- Product Issues
If you receive a product with the following conditions:
Obvious damage
Incorrect product received
Quality issue
Please contact us as soon as possible after receiving the product and provide:
Order number
Problem description
Product photos
We will assist you as soon as possible. 5. Refund Policy
After receiving and inspecting the returned goods, we will notify you of the refund review result.
Once the review is approved, the refund will be processed via the original payment method.
The refund arrival time may vary depending on the processing time of the payment institution or bank.
- Order Cancellation
If your order has not yet entered the processing stage, you can contact customer service to apply for cancellation.
Once an order enters the processing stage, it may not be possible to cancel it.
- Return Shipping Costs
If the return is due to product quality issues, we will provide an appropriate solution based on the actual situation.
If the return is requested for personal reasons, the customer may be responsible for the return shipping costs.
- Refusal of Delivery Policy
Unauthorized refusal or return of packages may affect the refund processing.
We recommend that you contact customer service before returning any goods.
- Return Information
Return Address: 2105A OAK BEND DR, GREENVILLE, NC 27834
Phone: +1 4067958266
Email: asha@upmap.space